Privacy Policy
Your privacy and maintaining the confidentiality of your personal information is important. We view it as an extension of our commitment to building a safe place for our clients that honours and respects them in full and that honours the trust they have placed in us over many years.
This page informs you of Health Healing Life, Health Healing Life Clinic and Medicinal Healing Clinic Privacy Policy and sets out how we care for your personal information, including the collection, storage, use and disclosure of your personal information, and how, if it is needed you can access and change your information, and provide us with feedback. This page informs you of how we govern the use of personally identifiable information that we collect from this website and our other connected websites www.healthhealinglifeclinic.com and www.members.healthhealinglife.com (“the Site/s”), our online bookings system, our practice management software, and our clinic. “Personally Identifiable Information” or more simply “Personal Information” is something that we take seriously and we are always reviewing our processes to ensure best practice. This Privacy Policy is incorporated into this Site’s Terms and Conditions by reference and is made a part thereof. By using this Site/s, you agree to the collection and use of information in accordance with this policy.
Overview
This Privacy Policy is intended to provide you with information as to:
(i) the type of information that is collected;
(ii) how the collected information is used and with whom it is shared;
(iii) how we protect the information;
(iv) how you can have such information modified and/or removed.
Collection of Information
Information You Provide to Us: Health Healing Life or Health Healing Life Clinic or Medicinal Healing Clinic collects information about you that you choose to provide us when you sign up for a Health Healing Life Account, sign up for free resources, visit and/or purchase products from our websites, subscribe to our masterclass videos, purchase courses or programs, sign up for e-newsletters, enter a contest, participate in surveys, register for a web site, webcast, class or event, presentations or stream a video, book an appointment, participate in chats and blogs on the Site/s or otherwise communicate with us online. Some of this information is automatically collected, and some is collected when you interact with our Site/s. The type of information that is automatically collected can include, but may not be limited to, date and time of access of the Site/s, the Internet protocol address of the computer that you are using, the domain and host from which you access the Internet, your browser software and operating system, and the specific activities you are engaged in while visiting the Site. Personal Information, including your name, postal address, and e-mail address, may also be collected by Health Healing Life at the Site/s. Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting, 3rd party software, or any other communication that you send us. We process this data for the purposes of communicating with you, for record-keeping, booking appointments, running our clinic and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims. Of course, you may choose not to provide certain information to Health Healing Life, but if so, you may not be able to participate in certain Health Healing Life activities and transactions.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. In the event that you are or have been a client we will have on file (as part of our Code of Practice) confidential and secure session attendance notes. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
For some of our services, we may be required to collect and hold sensitive information of yours. For example, if you have had a naturopathic or sacred esoteric healing appointment with us, we would collect and hold information about you in client notes as part of our duty of care, our Code of Professional Practice, and for the purposes of ensuring continuity in our sessions.
Use of “Cookies” and Other Technologies: Health Healing Life may use “cookies” and/or other technologies or files (collectively, “cookies”) to identify how its visitors make use of this Site. This aggregate tracking information is non-personally identifiable and is used to help Health Healing Life improve and enhance the website experience for all of its visitors. The cookies we store on your computer are not accessible on any other companies’ websites.
We may also use third parties to allow you to stream classes, videos or other webcasts, and the services provided by such third parties may require cookies in connection with your streaming of such digital content.
If you would prefer not to have such cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on this Site.
Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide on our marketing strategy.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).
Pixel Tags: Like many websites, Health Healing Life may use pixel tags, also known as web beacons, clear gifs, or web bugs. Pixel tags help us improve our understanding of our web traffic and visitor behaviour, as well as gauge the response to our promotional efforts. This information is non-personally identifiable and is used for an aggregate picture of how visitors use our Site.
If you wish, you may disable pixel tags by setting your browser to omit images and disable Javascript.
E-mail Communication: When you communicate with Health Healing Life electronically, via e-mail or otherwise, you consent to Health Healing Life’s use of the information you have provided, and you further consent to receive electronic communications from Health Healing Life. If you would prefer not to receive such communications, please e-mail Health Healing Life at clinic@healthhealinglife.com
Health Healing Life e-Mailings: If you wish to subscribe to our Health Healing Life e-Mailings, we ask for your contact information (such as name and e-mail address). By completing the required forms and providing them to Health Healing Life, you consent to Health Healing Life’s use and sharing of the information you have provided, and you further consent to receive electronic communications from Health Healing Life. You may also opt out of receiving these communications at any time by clicking the ‘unsubscribe’ button located at the bottom of such email or sending an e-mail to clinic@healthhealinglife.com with the word UNSUBSCRIBE in the subject line of your email.
Registration and Ordering: When signing up for a Health Healing Life Account, entering online contests and giveaways, using certain website functionality, ordering products or services, and signing up for certain selected online services (such as free or paid subscriptions, classes, programs, courses and streaming videos), you may first be required to register.
During registration, you will be required to provide contact information (such as name, e-mail address, mailing address, billing address, shipping address and phone number) and other relevant information (such as your product or service selections and so on). Upon completing registration, you consent to Health Healing Life’s use and sharing of the information you have provided, and you further consent to receive communications from Health Healing Life. If you would prefer not to receive such communications, please e-mail your request to clinic@healthhealinglife.com
For our services that require payment (such as subscriptions, programs, courses, certain events, products, and classes), we also collect credit card information (such as account name, number and expiration date), which is used for billing purposes only (and as such can be shared with third parties in billing process, like the bank that issued you your credit card), and is not otherwise shared.
Security of Information
Health Healing Life maintains reasonable standards of confidentiality and security for this Site and the Personal Information collected from this Site. The Personal Information you provide is secured using industry standard e-commerce security technology. Health Healing Life also restricts its own employees’ access to Personal Information. However, it is possible that someone may intercept or access communications, transmissions and/or Personal Information. You must also seek to protect against unauthorised access to any passwords and/or accounts that you use in connection with this Site, and you should remember to log off of the Site once you have completed your activities on the Site or if you have decided to step away from your computer. In the event that Health Healing Life determines that there has been a security breach resulting in the unauthorised disclosure of Personal Information to a third party, Health Healing Life will notify consumers whose Personal Information has been so disclosed by posting information on the Site and, if email contact is possible, then also by sending an email advisory with respect to the situation.
Use and Sharing of Information
Use of Personal Information by Health Healing Life: The Personal Information collected by Health Healing Life may be used by Health Healing Life for any lawful purpose, including but not limited to, communicating with you, sending notices (e.g., for Account information, order information, subscription renewals, etc.) responding to your requests, and analysing and improving Health Healing Life’s products, its business and/or its service to you. Health Healing Life may use this information to send you e-mail newsletters, promotional offers with respect to goods or services of a particular brand or other types of communications on behalf of Health Healing Life and/or its affiliates. All e-mail newsletters and promotional offers will provide you with an opportunity to opt out of receiving future issues of such newsletters or to opt out of receiving future promotional offers with respect to such brand. We may also use your Personal Information to communicate with you to ask for your input to help in our research about our services, events, or products or to provide you with additional information about this Site and about other Health Healing Life websites, products, services, or events that we think might be of interest to you. In some cases, Health Healing Life may also use your Personal Information to send you relevant, e-mails or other communications on behalf of third parties. All such communications will provide you with the opportunity to opt-out of receiving future third party offers from Health Healing Life. You may also, at any time, opt-out of receiving any offers, including third-party offers from this Site, by sending an e-mail to clinic@healthhealinglife.com
In you accessing our services, we may use your information to:
- process a booking for a session;
- process your registration to attend one of our courses or presentations;
- process payments;
- contact you in relation to any relevant matter relating to you or our services to you;
- identify whether you may be interested in attending one of our courses or presentations;
- contact you to advise you of upcoming courses or presentations;
- conduct research and evaluation of our services;
- carry out internal functions, including administration, and accounting;
- monitor and evaluate our services;
- conduct client surveys;
- comply with laws and regulations.
Disclosure by Health Healing Life of Personal Information to Other Entities
Without restriction, Health Healing Life may disclose aggregated statistics about visitors to its Site, along with specific information concerning individual visitors of its Site that is not Personal Information, provided that no specific individual can be identified by the information so disclosed. Health Healing Life may sometimes seek to share the Personal Information it has collected with a third party, and may also sometimes seek to share such Personal Information with companies that are affiliated with and/or working with Health Healing Life. Health Healing Life may sometimes use a third party to provide certain services on its behalf, such as processing transactions, sending e-mails, subscription or product fulfilment, charging your credit card for your purchases from the Site, billing, research, list cleansing, postal mailings or performing statistical analyses of activity on our websites. For example, Health Healing Life may use established third party banking, processing agents and distribution institutions to handle credit card transactions and order fulfilment for the Site, and such institutions would receive the information needed to verify and authorise your credit card or other payment information and to process and ship your order. In compliance with privacy laws, we also may provide our opt-out lists to third party companies who send communications on Health Healing Life’s behalf to seek to ensure that communications are not sent to those who have opted-out of receiving such communications. We only deal with third-party companies whom we believe share our integrity and commitment to privacy and who will keep your information secure. In the event that Health Healing Life provides certain of your Personal Information to any such entity, Health Healing Life will require that any such entity maintain the confidentiality of the Personal Information that Health Healing Life has provided to it and not further share such information other than as necessary to provide services to you or to Health Healing Life. Health Healing Life may sometimes share Personal Information with sponsors of Promotions on the Health Healing Life Site, or with sponsors or advertisers of “premium” content. Health Healing Life will always disclose when you are registering for such a Promotion or requesting such content.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
To View or Change Your Information
You may update and/or correct the Personal Information collected on this Site, or seek to have such information removed from Health Healing Life records by contacting us at clinic@healthhealinglife.com and instructing us as to what type of changes need be made.
Acquisition of Business
In the event that Health Healing Life is involved in a merger, acquisition, consolidation, restructuring, reorganisation, liquidation, sale or similar transaction relating to any portion of its business and/or assets, you hereby acknowledge and agree that the Personal Information that Health Healing Life has collected may be included in the assets and/or transferred pursuant to such transaction. If that occurs, Health Healing Life will post a notice to such effect on this Site.
Legal Process
Health Healing Life may disclose your Personal Information if it has a reasonable good faith basis to believe that it is required to do so by law, is compelled by court order or legal process, or is reasonably necessary and/or appropriate to: (i) protect the rights, property and/or safety of Health Healing Life or of any other person or entity; or (ii) prevent or take action concerning any alleged: (a) illegal activity or (b) breach of the Terms and Conditions or Privacy Policy of this Site.
GOVERNING LAW
This Privacy Policy and your use of this Site is governed in all respects by the laws of Australia.
Linked Sites
From time to time, the Site may contain links to other websites that are not controlled and/or maintained by Health Healing Life. Please be aware that these other websites may have different privacy policies which may subject you to different privacy practices. Please review the privacy policies of such other websites for information concerning what information is collected on such sites and how it is used.
Changes in Policy
From time to time, Health Healing Life Privacy Policy may change. Health Healing Life will post changes to the Privacy Policy at this Site, and any changes will become effective immediately upon being posted unless we tell you otherwise. Please review this Privacy Policy often so that you will remain abreast of Health Healing Life’s current policies, including its policies concerning the gathering and use of information that may be collected on our Site. Your use of this Site subsequent to any amendment of this Privacy Policy will signify your acceptance of, and assent to, its revised terms.